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Choosing the Right PBX System

The increase of hosted-private branch exchange (PBX) solutions has brought about excessive information on these virtual telephony systems. Nevertheless, small business owners have to look into the good and bad sides of both hosted PBX and on-premise PBX systems when reviewing a new system for their offices.

Actual Costs

On-premise systems often need a sizable upfront investment, in contrast to hosted systems, which are paid for with cheaper monthly payments. However, buyers need to look into the entire cost of ownership of the said systems besides the initial capital needed to avail of a new phone network.

Specific or Bundled Functionality

Nowadays, the technical abilities of hosted and on-premise PBX systems are mostly the same. But one difference is the manner in which such features are grouped. Hosted PBX companies often combine features and bill a fixed per-user price. In contrast, on-premise PBX predominantly offers buyers high flexibility on the features and functionality they are interested to pay for (specifically, bringing a greater degree of customization for certain users).

In case customization is necessary, buyers must be clear on this from the start upon working with PBX companies. Buyers may need to do some homework to find a hosted provider that has the most suitable bundle for them. As an alternative, buyers need to have a detailed list of features for hosted providers to guarantee they are provided an accurate price estimate.

Customization Convenience

Customization is typically achievable with on-premise systems, while an in-house IT pro usually superintends the system’s deployment and management. When it comes to hosted systems, customization is commonly done by the provider. Though vendors can offer some customization, they generally cannot make highly unique customizations for each customer.

If your system calls for high-degree customization, on-premise PBX might be a more appropriate choice. If looking for a hosted option, speak to a vendor about the customizations you need in particular and what they may be able to offer.-

User Experience

To guarantee excellent quality, on-premise PBX systems will make data traffic a priority. As for hosted PBX solutions, voice and data packets will typically compete to be prioritized, which reduces voice quality. Hosted vendors could provide a Session Border Controller (SBC) tool to help pull up data quality, but this will significantly drive up the system’s cost and intricacies.

Tech Support Costs

If you manage your own data right now, most probably you already have an IT team of your own, and having a hosted PBX system is unlikely to affect your current staff. Rather, this only passes the support tasks to a third-party and boosts to your ongoing support costs (instead of driving them down). If you don’t have your own IT team now, then hosted PBX may save your company from the need to create your own technical team.

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